Voicescape acquires Message Dynamics to expand service offering

Social housing technology provider, Voicescape Ltd has completed the acquisition of Message Dynamics Ltd – a leading provider of patient messaging services – in a bid to grow its service offering. 

Message Dynamics’ services have been built using Voicescape’s digital communications technology to provide messaging and telehealth solutions to patients for over 10 years. In that time, the company has won awards for digital innovation and partnerships with NHS Trusts. More recently, the company has introduced its solutions to Adult Services departments in local authorities to support their service users’ growing range of needs.

Voicescape provides customer communication technology coupled with behavioural insights for social housing providers and local authorities. The acquisition of Message Dynamics will allow the company to facilitate comprehensive engagement with service users across multiple touchpoints, on behalf of those service providers, to improve their overall experience. 

Richard Jackson, Commercial Director of Message Dynamics, said:

“Voicescape has been a great partner over the years, enabling us to create pioneering and award-winning services for patients. Voicescape’s mission to help social purpose organisations engage more effectively with their customers, combined with the growing convergence of public health, affordable housing and social care, makes the combination of the businesses a very complementary fit.” 

John Doyle, founder and CEO of Voicescape, added:

“Public health concerns have been brought to the fore during the pandemic and our aim is to facilitate better, closer engagement with those groups that require a range of support services delivered in ways that suit their changing needs and personal preferences. 

“There are obvious synergies between our services and together we have a greater opportunity to support local authorities and other social purpose organisations transform the ways in which their services are delivered.” 

ENDS

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Notes to editor

About Voicescape

Using a combination of technology, expertise and experience, Voicescape creates customer communications technology that helps increase efficiency and improves service levels. Through digital solutions, Voicescape provides valuable behavioural insights, which enables housing providers to augment and empower performance in rental collection, feedback and resident well-being.

Voicescape’s solutions deliver an evidence-based approach to driving change, flexible technology-based solutions that are simple to use and responsive customer service and technical support.